RETURN POLICY :\
NATURE OF PRODUCTS
All products sold through tatakis.com and shoptatakis.com are produced upon order and made specifically for each customer.
For this reason, in accordance with Article 16(c) of Directive 2011/83/EU, the right of withdrawal does not apply.
Returns or refunds are therefore not accepted, except in cases where the product is defective, damaged, or incorrect upon delivery.
DAMAGED OR DEFECTIVE ITEMS
Please inspect your order upon receipt.
If your item is:
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damaged
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defective
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incorrect
you must contact us within 48 hours of delivery at:
admin@tatakis.com
Your request must include:
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Order number
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Clear photographs of the issue
REPLACEMENT PROCESS
Once your request is reviewed:
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If approved, a replacement will be provided at no additional cost
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In most cases, return of the item is not required
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If a return is necessary, you will receive instructions before proceeding
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Products returned without prior authorisation will not be accepted.
TIMEFRAME
Replacement requests must be submitted within the timeframe stated above.
Approved replacements will be processed promptly following review.
NON-RETURNABLE CASES
We do not accept returns or replacements for:
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Change of mind
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Incorrect size selection
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Minor variations in tone, texture, or material characteristics
CONTACT
For any questions regarding your order:
admin@tatakis.com